1. Introduction
This Return Policy outlines the terms and conditions for returning products purchased from Traxylonuz. We want to ensure your satisfaction with your purchase.
2. Company Information
Company Name: Traxylonuz
Address: 65A Kennington Rd, London SE1 7PZ, Great Britain
Email: info@traxylonuz.world
3. Return Period
You have the right to return unopened and unused products within 14 days of receiving your order, in accordance with consumer protection laws.
The return period begins on the day you receive the product.
4. Conditions for Returns
4.1 Eligible Products
To be eligible for return, products must:
- Be in their original, unopened packaging
- Be unused and in the same condition as when received
- Include all original accessories, documentation, and labels
- Be returned within the 14-day return period
4.2 Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Products damaged due to misuse or negligence
- Products without original packaging
- Personalized or custom-made products
5. Return Process
5.1 Initiating a Return
To initiate a return, please contact us at info@traxylonuz.world with the following information:
- Order number
- Product name and quantity
- Reason for return
- Your contact information
5.2 Return Authorization
We will review your return request and provide you with a Return Authorization (RA) number and return shipping instructions within 2-3 business days.
Please do not return products without a valid RA number.
5.3 Return Shipping
You are responsible for the cost of return shipping unless the product is defective or we made an error in your order.
We recommend using a trackable shipping method and retaining proof of shipment.
6. Refund Process
6.1 Refund Timeline
Once we receive and inspect your returned product, we will process your refund within 14 business days.
6.2 Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.
6.3 Refund Amount
You will receive a full refund of the product price. Original shipping costs are non-refundable unless the return is due to our error or a defective product.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@traxylonuz.world. We will arrange for a replacement or full refund, including return shipping costs.
Please include photos of the defect or damage when contacting us.
8. Wrong Item Received
If you receive the wrong item, please contact us immediately. We will arrange for the correct product to be sent and cover all return shipping costs.
9. Exchanges
We do not currently offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired item.
10. Return Address
Returned products should be sent to:
Traxylonuz
65A Kennington Rd
London SE1 7PZ
Great Britain
Please include your RA number on the package.
11. Risk of Loss
You are responsible for the product until it reaches our return address. We recommend using insured shipping for valuable items.
12. Cancellation Rights
You have the right to cancel your order before it is shipped. Once an order has been shipped, standard return procedures apply.
To cancel an order, please contact us immediately at info@traxylonuz.world.
13. Consumer Rights
This policy does not affect your statutory rights as a consumer. If you are a consumer in the European Union, you have additional rights under EU consumer protection laws.
14. Geographic Scope
This Return Policy applies to customers purchasing products from Great Britain and other jurisdictions where we operate. Return procedures may vary based on your location and applicable consumer protection laws.
For customers in the European Union, you have additional rights under EU consumer protection legislation, including the right to withdraw from distance contracts within 14 days.
15. Product Classification
Our products are dietary supplements, not medicines. Returns are subject to the conditions outlined in this policy. Due to health and safety regulations, opened dietary supplements may not be eligible for return unless the product is defective or we made an error.
16. Contact Us
If you have questions about our Return Policy or need assistance with a return, please contact us:
Email: info@traxylonuz.world
Address: 65A Kennington Rd, London SE1 7PZ, Great Britain
We aim to respond to all return inquiries within 2-3 business days.